Zalo OA
The Zalo OA node empowers your automated workflows to communicate directly with Zalo users via the native Zalo Official Account API. Perfect for sending customer service replies, automated order updates through ZNS (Zalo Notification Service) templates, and fetching user profiles using their Zalo User ID.
What can you do with Zalo OA?
Send Customer Service Messages
Automatically respond to inquiries or proactively send standard text messages directly to users who have interacted with your Zalo Official Account.
Transactional Messages (ZNS)
Dispatch highly structured V3 Transaction messages with custom tabular elements like order status, billing receipts, or event updates natively via the Zalo Platform.
Retrieve User Profiles
Fetch detailed public profile information of users (such as display names and avatars) directly based on their Zalo OAS ID to enrich your customer data.
Detailed Usage & Configuration
The Zalo OA node seamlessly integrates your enterprise workflows deeply into the native Zalo ecosystem, handling authentication and payload formatting securely.
1. ZNS (Zalo Notification Service) Integration
Unlike raw text messages, ZNS templates require strict review and highly structured parameter mapping. This node simplifies that complex protocol. You simply select the target Template ID, and intuitively map your workflow variables (like $json.CustomerName or $json.OrderTotal) to the strict template parameters via standard visual expressions. It perfectly dispatches visually stunning transaction receipts straight to Zalo seamlessly.
2. Customer Service Automation
Combine this node with an initial Zalo Webhook trigger to establish an enterprise chatbot. The node can immediately invoke "Proactive Customer Service" API modes to reply directly within the 48-hour customer engagement window natively. Excellent for validating order numbers, routing FAQs to an AI Agent node, and then using this Zalo OA node to reply to the end-user flawlessly.